Communication Channel
All persons who have a relationship with Aneto Natural, SLU can use this communication channel to make a report to the compliance body responsible for the supervision and monitoring of the company's prevention measures regarding any possible irregularity, non-compliance or behavior contrary to the Code of Ethics . This includes the laws and the regulations that govern our organization. The company makes an internal information channel available to employees, clients and suppliers which makes it possible to inform the company of any behavior contrary to the Code of Ethics.
Complaints may be made in writing to:
Postal address:
MANAGER OF THE INTERNAL INFORMATION CHANNEL ANETO NATURAL
C/. Sant Jordi núm. 18-23 P.I. Santa Maria, 08271, Artés
Email: canaletico@anetonatural.com
Or by filling out the form provided for this purpose on the website; You can also file the complaint verbally, by means of a face-to-face meeting or by calling the telephone number 93 830 50 26 and asking for the person responsible for the internal information channel.
The COMPLAINT must contain a clear and detailed statement of the facts, the identity (if known) of the alleged offender, the date or time frame in which the events occurred, a list of documents or other evidence that prove the facts and the identity of witnesses who may have knowledge of the facts. The Internal Information Channel has a specific PROCEDURE approved for this purpose to investigate complaints managed by the person responsible for the Internal Information System (hereinafter RSII). The RSII will record the complaint, assign it the same code that is generated through the communication channel and will contact the person who filed the complaint within 7 calendar days following the submission. The RSII will investigate the reported events, determine the steps to be taken and prepare a report of conclusions. The report will generally be communicated to the complainant within 3 months of the opening of the file.
The Internal Information Channel is governed by the principles of confidentiality, respect for the presumption of innocence and protection of the complainant.
The personal data to which the RSII has access will be processed exclusively for the investigation of the complaint. More information
In compliance with current regulations, we inform you that complaints may also be made via an external channel to the Anti-Fraud Office of Catalonia. More information is available on the website: http://www.antifrau.cat
